New Mental Well-Being and EAP Services for 2025

If you’ve ever struggled with getting treatment for a mental health condition, you have faced a difficult challenge many others also experience. From finding a provider to making a timely appointment, getting appropriate mental health care can sometimes be as stressful as the condition it’s meant to help.

This unacceptable reality led the Board of Pensions to look for a solution that will seek to connect you with the right mental health care at the right time, as well as guide and support you on your well-being journey.

Introducing Spring Health

Beginning Jan. 1, 2025, Spring Health will replace Cigna as the service provider for the Employee Assistance Plan (EAP). Spring Health offers mental health care navigation and unlimited virtual coaching sessions with certified coaches in addition to the EAP services you know, including:

• six no-cost clinical therapy sessions with a Spring Health provider
• support and crisis assistance from a licensed professional
• work/life guidance including referrals for home and pet care as well as legal, financial, moving, travel, adoption, and educational needs

And Spring Health’s personalized assessment can connect you with providers who meet your specific needs in as little as three days.

Fully integrated with the Medical Plan

If you’re enrolled in the PPO, EPO, or HDHP, Spring Health partners with Highmark Blue Cross Blue Shield (BCBS), the administrator of the Medical Plan. That means when you begin treatment with a Spring Health provider, you can remain in treatment with them without interruption to care or benefits, after using the six no-cost therapy visits provided through the EAP.  Regular plan copays, deductibles, and/or coinsurance apply after the sixth visit.

You’ll also receive new medical ID cards from Highmark BCBS in December listing the Spring Health website and toll-free number.

Want to learn more?

Please visit pensions.org/spring-health to learn about the services available through Spring Health, including what to do if you receive a Cigna EAP authorization code before the end of the year. And if you have questions, call the Board at 800-PRESPLAN (800-773-7752) (TTY: 711) and a service representative will assist you.

With prayers for your good health,

Pat Haines
Executive Vice President & Chief Benefits Officer